Last updated on 8th September 2026

These Terms & Conditions ("Terms") govern your access to and use of the Buyer Application operated by nStore Retech Private Limited ("nStore Retech", "Company", "we", "our", or "us"). These Terms apply to all users who browse, register, purchase products or services, make payments, or otherwise use the Buyer Application. By accessing or using the Buyer Application, you acknowledge that you have read, understood and agree to be bound by these Terms, our Privacy Policy and any other policies published within the Application from time to time. If you do not agree with these Terms, you should not access or use the Application.

1. ABOUT THE APPLICATION

The Buyer Application is a digital commerce platform operated by nStore Retech Private Limited that enables users to discover, compare, order and pay for products and services offered by independent merchants participating through the Open Network for Digital Commerce ("ONDC") and, where applicable, through other integrated commerce platforms. The Application acts as a Buyer Network Participant ("BNP") on the ONDC Network and facilitates interactions between buyers and merchants. Unless expressly stated otherwise, nStore Retech is not the seller of the products or services available through the Application. The sale, pricing, availability, fulfilment, warranties and after-sales obligations relating to products and services remain the responsibility of the respective merchant or seller.

1A. COMPANY AND BUSINESS INFORMATION

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Company discloses the following: • Legal name: nStore Retech Private Limited • Principal place of business: Plot No.10,South Phase,5th Floor, Office No.502, Bristol IT Park, Falcon Spaces, Ekkaduthangal Road , Thiru Vi Ka Industrial Estate, Guindy, Chennai, Tamil Nadu 600032 • Corporate Identification Number (CIN): U72900TN2017PTC114903 • GSTIN: 33AAFCN4837J1ZB • Customer support contact: [email protected], 9384812446, 9.00 am to 8.00 pm • Grievance Officer contact: Sriram Parthasarathy, [email protected] This information is kept current and is also available on the 'About Us' section of the Application.

2. ACCEPTANCE OF THESE TERMS

By accessing, registering with or using the Application, you confirm that: • You are legally competent to enter into a binding agreement under applicable laws. • You have read and understood these Terms. • You agree to comply with these Terms and all applicable laws. • You consent to the processing of your information in accordance with our Privacy Policy. Your continued use of the Application following any updates to these Terms constitutes your acceptance of those revised Terms.

3. DEFINITIONS

For the purposes of these Terms: Application means the Buyer Application operated by nStore Retech, including any mobile application, web application, website or digital interface through which users access the services. Buyer or User means any individual or legal entity accessing or using the Application. Company, we, our, or us means nStore Retech Private Limited. Merchant means an individual, business or organization offering products or services through the Application either directly or through a Seller Network Participant on the ONDC Network. Product means any product or service offered for sale through the Application. ONDC means the Open Network for Digital Commerce established to enable interoperable digital commerce among participating entities. Buyer Network Participant (BNP) means nStore Retech acting as the network participant through which buyers discover, order and pay for products and services. Seller Network Participant (SNP) means the network participant representing merchants that list, sell and fulfil products or services on the ONDC Network. Logistics Network Participant (LNP) means the network participant responsible for logistics and delivery services wherever applicable. Order means a request submitted by a Buyer through the Application to purchase one or more products or services. Platform Policies means these Terms, the Privacy Policy, Refund Policy, Cancellation Policy and any other policy published by the Company from time to time.

4. OUR ROLE

nStore Retech provides technology services that enable Buyers to discover products, place orders and make payments through the Application. Unless specifically stated otherwise: • nStore Retech does not manufacture products. • nStore Retech does not own merchant inventory. • nStore Retech does not determine product pricing. • nStore Retech does not provide warranties on products sold by merchants. • nStore Retech does not become the seller merely because an order is placed using the Application. Each Merchant remains solely responsible for: • Product information • Pricing • Inventory • Packaging • Product quality • Product safety • Delivery commitments • Returns where applicable • Applicable warranties nStore Retech facilitates the transaction in accordance with applicable laws and the ONDC Network framework.

5. ELIGIBILITY

5.1 You may access and browse the Application only if You are legally competent to contract under the Indian Contract Act, 1872, or are accessing the Application under the direct supervision of a parent or legal guardian who is so competent. 5.2 Only a person who is at least eighteen (18) years of age and otherwise competent to contract under applicable law may place an Order, make a payment, or otherwise enter into a binding transaction through the Application.Where a minor accesses the Application, any Order shall be deemed placed by, and any resulting contract shall bind, the supervising parent or legal guardian, who shall be responsible for such Order and any related payment. 5.3 Where the Company becomes aware, or has reason to believe, that a User is a child (as defined under the Digital Personal Data Protection Act, 2023), the Company shall process such User's personal data only upon verifiable consent from the parent or legal guardian, in the manner prescribed under applicable law, and shall not undertake tracking, behavioural monitoring, or targeted advertising directed at such User. 5.4 You agree to provide accurate and complete information when requested and to comply with these Terms at all times. 5.5 The Company reserves the right to refuse, suspend or terminate access where these eligibility requirements are not satisfied.

6. USER ACCOUNTS

6.1 Registration

To access certain features of the Application, you may be required to create a User Account by providing accurate,complete and up-to-date information. You are responsible for ensuring that all information provided during registration remains current and accurate throughout Your use of the Application.

6.2 Account Security

You are responsible for maintaining the confidentiality of Your login credentials, one-time passwords (OTPs), and any other authentication methods used to access Your account. You shall immediately notify the Company's Support Team if You become aware of any unauthorized access or suspected compromise of Your account.

6.3 Responsibility for Account

You are solely responsible for all activities conducted through Your User Account unless such activities result directly from the Company's negligence or security failure. The Company reserves the right to suspend, restrict or terminate accounts found to be involved in fraudulent, unlawful or abusive activities.

7. PRODUCT DISCOVERY

The Application enables Users to discover products and services offered by independent Merchants participating on the ONDC Network. Product availability may vary depending on geographic location, delivery serviceability, Merchant inventory, and ONDC Network availability. Search results, recommendations and product rankings may consider various factors including relevance, availability, customer preferences, delivery timelines and other operational parameters. The Company does not guarantee that every product displayed will remain available until the completion of an order.

8. PRODUCT INFORMATION

Product descriptions, specifications, pricing, images, warranties, nutritional information, expiry dates and other product details are provided by the respective Merchant or Seller Network Participant. While the Company makes reasonable efforts to display information accurately, it does not independently verify every product listing. Actual product packaging, colour, dimensions or appearance may differ from images displayed within the Application. The Merchant remains solely responsible for the accuracy, legality and completeness of product information.

9. ORDERS

Submission of an order constitutes an offer by You to purchase the selected products from the relevant Merchant. An order shall be deemed accepted only upon confirmation through the Application. The Company or the Merchant reserves the right to reject, cancel or decline any order due to: • Product unavailability; • Pricing errors; • Suspected fraud; • Regulatory restrictions; • Payment failure; • Incorrect customer information; • Operational constraints; or • Any other legitimate business reason. The Company shall endeavour to notify You promptly if an order cannot be fulfilled.

10. PRICING

Prices displayed within the Application are determined by the respective Merchant/Seller. Applicable taxes shall be displayed in accordance with applicable laws unless otherwise specified. Delivery charges, convenience fees or other applicable charges shall be displayed before order confirmation. The Company reserves the right to correct obvious pricing errors before accepting an order. Promotional prices are valid only for the period specified.

11. PAYMENTS

The Application supports only those payment methods made available during checkout. Payment processing is facilitated through authorised payment service providers. The Company does not store complete payment card information. Orders shall be processed only after successful payment authorization where prepaid payment methods are used. In case of payment failures, the Company shall not be liable for delays caused by banks, payment gateways or third-party payment providers.

12. DELIVERY

Delivery services are provided by Merchants, Logistics Network Participants or authorised logistics partners. Estimated delivery timelines are indicative only. Actual delivery may vary due to: • Weather conditions; • Traffic disruptions; • Regulatory restrictions; • Force majeure events; • Merchant delays; • Logistics partner constraints. Risk in the products shall pass to the Buyer upon successful delivery. The Buyer shall inspect products upon delivery wherever reasonably possible.

13. CANCELLATION

13.1 The cancellation policy applicable to an order is determined by the relevant Merchant and will be displayed on the product page and/or during checkout. 13.2 Products or services designated by the Merchant as non-cancellable are not eligible for cancellation once the order has been confirmed, except where cancellation is required under applicable law or the applicable ONDC Network Policy. 13.3 Where cancellation is permitted, the request must be made within the cancellation window specified by the Merchant or before the order reaches a status where cancellation is no longer possible. 13.4 Refunds for cancelled orders shall be processed in accordance with Clause 15 of these Terms. 13.5 The Company facilitates cancellation requests through the Application but does not determine the Merchant's cancellation policy.

14. RETURNS & REFUNDS

14.1 Return Eligibility

The return policy applicable to a Product or Service is determined by the relevant Merchant and will be displayed on the product page and/or during checkout. Certain Products or Services may be designated by the Merchant as non-returnable, including but not limited to perishable goods, customised or made-to-order products, personal care items, intimate products, digital goods, gift cards, or any other category specified by the Merchant or applicable law. Products identified as non-returnable are not eligible for return after delivery, except where required under applicable law or the applicable ONDC Network Policy.

14.2 Return Requests

Where a Product is eligible for return, You may submit a return request through the Application within the return period specified by the Merchant. Return requests are subject to verification and approval by the Merchant in accordance with the Merchant's return policy and the applicable ONDC Network Policy.

14.3 Refund Eligibility

Refund eligibility depends on the reason for cancellation or return, the Merchant's policy, and the applicable ONDC Network Policy. Refunds may be processed in circumstances including: • Cancellation of an eligible order before dispatch; • Merchant-initiated cancellation; • Successful return of an eligible Product; • Non-delivery of the Product; • Delivery of an incorrect, damaged, defective, or incomplete Product, where validated in accordance with the Merchant's policy and applicable law.

14.4 Refund Processing

Where a refund is approved, it will ordinarily be processed to the original payment method used for the purchase. The time required for the refund to reflect in Your account may vary depending on the payment service provider or financial institution.

14.5 Facilitation by the Company

The Company facilitates the submission and tracking of cancellation, return and refund requests through the Application. The Company does not determine the Merchant's cancellation, return or refund policies and is not responsible for approving or rejecting such requests, except where the Company is required to do so under applicable law or where the Company is the seller of the Product.

14.6 Disputes

If You disagree with a Merchant's decision regarding a cancellation, return or refund request, You may raise a complaint through the Support section of the Application. The Company shall facilitate resolution through the applicable ONDC Issue and Grievance Management framework, where applicable, and in accordance with its grievance redressal process.

15. ONDC TRANSACTIONS

The Application operates as a Buyer Network Participant on the Open Network for Digital Commerce. Products are offered by independent Merchants operating through Seller Network Participants. Delivery may be performed by Logistics Network Participants. The Company facilitates: • Product discovery; • Order placement; • Payment processing; • Customer support coordination; • Issue escalation through the ONDC framework. The Company is not the seller of products unless expressly stated.

16. USER RESPONSIBILITIES

Users agree to: • Provide accurate information; • Use the Application lawfully; • Maintain account security; • Refrain from fraudulent activities; • Respect intellectual property rights; • Not misuse promotional offers; • Not interfere with Application security; • Not use automated tools to extract Application data without authorisation. Users remain responsible for all activities conducted through their accounts.

17. MERCHANT RESPONSIBILITIES

Merchants remain solely responsible for: • Product quality; • Product legality; • Pricing; • Inventory; • Packaging; • Labelling; • Warranty obligations; • Product safety; • Delivery commitments; • Returns where applicable. The Company does not assume the obligations of a Merchant merely because products are listed through the Application.

18. INTELLECTUAL PROPERTY

All intellectual property rights relating to the Application, including software, trademarks, logos, designs, content,graphics and technology, remain the exclusive property of nStore Retech or its licensors. No licence is granted except for personal, non-commercial use of the Application. Users shall not reproduce, modify, distribute, reverse engineer or commercially exploit any part of the Application without prior written consent.

19. PRIVACY & DATA SHARING

The Company processes personal information in accordance with its Privacy Policy and applicable laws. Information necessary for completing transactions may be shared with: • Merchants; • Seller Network Participants; • Logistics partners; • Payment service providers; • Government authorities where legally required. The Company implements reasonable administrative, technical and organisational safeguards to protect personal information.

19A. Device Permissions

As a Progressive Web Application (PWA), certain features of the Application may require permission from Your web browser or the host application (where applicable) to access specific device capabilities. Such permissions are requested only when required to provide the relevant functionality. Where applicable, the Application may use the following permissions: • Location – to determine delivery serviceability and provide accurate delivery estimates. • Camera / Photo Access – to enable image uploads for returns, replacements, or grievance requests. • Notifications – to send order updates, delivery alerts, and other service-related communications, where supported by the browser and enabled by You. • Contacts – only if this functionality is expressly provided (for example, referral or invite features). The Application uses these permissions solely for the purposes described above and does not access or use such information for unrelated purposes. Permission requests are managed by Your web browser or the host application, and the Application does not independently store or manage Your permission preferences. You may grant, deny, or withdraw permissions at any time through Your browser or device settings, subject to the capabilities of Your browser and operating system. Disabling a permission may limit or prevent the use of the associated feature.

20. THIRD PARTY SERVICES

The Application may integrate with third-party services including payment gateways, logistics providers, identity verification providers and ONDC Network Participants. The Company is not responsible for the availability, content or policies of third-party services. Use of such services may be governed by separate terms issued by those providers.

21. DISCLAIMER

The Application and its services are provided on an "as available" and "as is" basis. To the maximum extent permitted by law, the Company disclaims all warranties not expressly provided under applicable law. The Company does not guarantee uninterrupted availability of the Application or error-free operation.

22. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, the Company's aggregate liability arising from or relating to the use of the Application shall be limited to the amount paid by the Buyer for the relevant transaction giving rise to the claim. The Company shall not be liable for indirect, incidental, special, punitive or consequential damages including loss of profits, goodwill, data or business opportunities. Nothing in these Terms excludes liability that cannot legally be excluded.

23. INDEMNITY

You agree to indemnify and hold harmless nStore Retech, its directors, officers, employees and affiliates against claims, losses, liabilities, penalties, costs and expenses arising from: • Your breach of these Terms; • Misuse of the Application; • Violation of applicable laws; • Infringement of third-party rights.

24. SUSPENSION & TERMINATION

The Company may suspend, restrict or terminate access to the Application where: • Fraud is suspected; • Applicable laws require such action; • Security risks are identified; • These Terms are materially breached; • Continued access could adversely affect other users or the Application. Termination does not affect accrued rights and obligations.

25. GOVERNING LAW

These Terms of Use are governed and construed according to the laws of India and the Courts in Chennai shall have exclusive jurisdiction to entertain any proceedings in any way relating to or concerning these Terms of Use.

26. DISPUTE RESOLUTION

The parties shall first attempt to resolve disputes amicably through the Company's grievance process.

27. GRIEVANCE REDRESSAL

27.1 Where required under applicable law, the Company shall appoint a Grievance Officer whose details shall be published within the Application. Complaints shall be acknowledged and addressed within timelines prescribed under applicable law. 27.2 Users may raise complaints through the Support section of the Application or by directly contacting the Grievance Officer. 27.3 Where a complaint concerns a Merchant's decision on cancellation, return, refund or product quality, the Company shall facilitate escalation through the applicable ONDC Issue and Grievance Management framework, without prejudice to the User's right to approach the appropriate consumer forum or authority.

28. CHANGES TO THESE TERMS

The Company may amend these Terms from time to time. Material changes shall become effective upon publication within the Application unless otherwise required by law. Continued use of the Application after such changes constitutes acceptance of the revised Terms.

29. FORCE MAJEURE

The Company shall not be liable for any failure or delay in performing its obligations under these Terms, or for any deficiency in the Application's performance, arising directly or indirectly from causes beyond the Company's reasonable control — including acts of God; internet, computer or telecommunications equipment or software failures; machinery breakdown; strikes or labour disputes; government action or regulation; floods, storms or other natural disasters; pandemics or epidemics; electrical failure; and civil disturbances or riots. This Clause does not limit or affect any right or remedy a Buyer may have directly against a Merchant or Logistics Network Participant in respect of that party's own obligations.

30. MISCELLANEOUS

These Terms constitute the entire agreement between the User and the Company regarding use of the Application. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force. Failure by the Company to enforce any provision shall not constitute a waiver of that provision. The Company may assign its rights and obligations under these Terms in connection with corporate restructuring, merger or transfer of business. Nothing contained in these Terms creates any partnership, agency, joint venture or employment relationship between the User and the Company.